Order changes | cancellations | returns
*** ORDER CHANGES *** Due to processing time, we cannot honor any change requests to orders after purchase. Please double-check and carefully review your order before submitting it.
Cancellations: We do our best to ship items as quickly as possible. Because of this, the window for cancelling orders is very short and since the majority of our orders are personalized, we cannot restock them if returned. If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once it has begun processing we are no longer able to cancel your order.
Returns: We only accept returns on non-customized products. We will refund you the total minus the shipping costs and you are subject to a 5% restocking fee.
Discontinued: ALL discontinued products are FINAL Sale and sold AS-IS with no returns or exchanges available.
promotions | bulk purchases
Restrictions apply to all promotions. Promotions are only effective during the specified date range when the appropriate coupon code is used. Promotion discounts cannot be retroactively applied to previous orders even if those orders have not yet shipped. All sale items are final sale and cannot be refunded or exchanged. When coupon codes are offered online, only one coupon code may be applied per purchase. The same applies to Bulk Purchases.
We accept payment by debit/credit card. International orders will be charged customs taxes when delivered. Due to state tax laws, we are required to charge local sales tax for purchases made in the State of California.
Please note that when you place an order your card or payment account will be charged immediately, not when your order is shipped. We ship first-in, first-out and your payment reserves your order spot.
We ship with the address that is provided at checkout. Look over your shipping address before you place the order as it cannot be changed.
We cannot guarantee any shipping and/or carrier comments/requests left in the "order instructions/comments" box that appears during checkout, as well as requested via email.
Once your order ships, you will receive an email that allows you to track your package if shipping within the US.
For information see our shipping page.
Lost Mail: We are not responsible for any errors made by any postal service. If your package has not been received within 3 weeks (US) or 6 weeks (international) of receiving your shipping notification email, please Contact Us. All lost, stolen, and undeliverable packages paid without insurance are the responsibility of the buyer if insurance is not added.
Returned Mail: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.
Refused/Unclaimed Mail: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded. If the package does return back to Smooth Boar we will contact you for a resolution.
International: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyers responsibility and must be paid at the time of delivery. To remain ethical in our business practices, we cannot mark international shipments as "Gifts" unless your order is an actual gift. If it is, please make note in the comments section of your order so we mark your order as a gift. Smooth Boar is not responsible for confiscated, destroyed, or rejected shipments by customs.
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers for the purposes of filling orders. We might contact you via email or phone with questions about your order and we will use the shipping address you provided to ship your products to you. We constantly review our systems and data to ensure the best possible service to our customers.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Smooth Boar will only be in connection with the provision of agreed services and products. Smooth Boar takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
information we collect
To fulfill your order, you must provide us with certain information (which you authorized WIX, our website host, to provide to us), such as your name, email address, postal address, payment information (which we store and process via WIX Payments), and the details of the product that you’re ordering. You also may chose to provide us with additional personal information (for a custom/corporate order, for example) if you contacted us directly.
When you access our website we may also automatically collect information about you, using WIX, Facebook, Instagram, and Google Analytics including:
Log information: We collect log information about your use of the website, including your IP (Internet Protocol) address, web request, access ties, pages viewed, web browser, links clicked and the page you visited before navigating to purchase a product. We also collect whether or not you are on a desktop or mobile device.
why we need your information & how we use it
We rely on a number of legal bases to collect, use, and share your information, including:
- As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
- To provide, maintain, improve and promote our products and services;
- To provide and deliver the information, products you request, process transaction and send you related information, including confirmations and receipts;
- To send you technical notices, updates, security alerts, and support and administrative messages;
- To respond to your comments, questions and requests, and provide customer service;
- To communicate with you about products, services, surveys, offers, promotions, rewards and events offered by Smooth Boar and others, and provide news and information we think will be of interest to you as our customer;
- To monitor and analyze trends, usage and activities in connection with our products and services;
- To personalize and improve our products and provide advertisements, content or features that match user profiles or interests;
- To facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards;
- To link or combine with information we get from others to help understand your needs and provide you with better service; and
- To carry out any other purpose for which the information was collected with your consent.
We are based in the United States and the information we collect is governed by U.S. law. Be accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
Most browsers allow you to refuse to accept cookies.
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.
In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.
Blocking cookies will have a negative impact upon the usability of some websites.
Smooth Boar is not liable for the actions you, the customer, decide to carry out using ANY Smooth Boar product.