Frequently Asked Questions
How long will it take to receive my order?
Please refer to our Shipping page for lead times. Lead time refers to the processing of your order which is one business day after you order. If you need an order sooner, please contact us immediately after you order so we can best facilitate your order.
Can I cancel my order?
We do our best to get every order out quickly, so there is a tight window to cancellation. Once your order is in production phase, we cannot cancel or make changes to the order, even if it hasn't shipped. If you need to cancel your order, contact us immeidately.
Can you do military, or law enforcement command logos?
While we have the ability to spray on logos, we cannot do so unless we have written consent from the command or from a supervisor.
Are my mugs dishwasher safe?
Smooth Boar mugs are colored and marked similar to actual military grade ordnance. As such, they are painted and have a clear coat on them to prevent general wear and tear. These mugs ARE NOT to be put in the dishwasher as it will wear off the clear coat. Please hand wash your mugs.
Are the mugs made from real ordnance?
While this would be incredible, it is illegal to store or manually take apart real ordnance. Smooth Boar mugs are replica versions, and are manufactured from double walled stainless steel.
If my order says received, but I did not receive it, what do I do?
Shipping via USPS is generally reliable, however, sometimes orders do accidentally go to the wrong address. In our experiences people typically will return it to USPS. If this happens, it does take some time to re-route the package to your address. Prior to submitting your order, please verify there are no misspellings in your address or zip code. If there is, please contact us immediately so we can make the change on our end.
Do you offer bulk discounts?
If you have a large order in mind for your office, or unit, please contact us at firstname.lastname@example.org.